Privacy policy

Last Updated: October 2025

This Privacy Policy is operated by Alvimma. It explains how Alvimma (“we”, “our”, or “us”) collects, uses, and shares your personal information when you visit our website, use our services, or make a purchase from alvimma.com. Please read this Privacy Policy carefully. 

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

What Personal Information We Collect:

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we refer to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You:

Information you provide to us may include the following:

  • Basic Contact Details: your name, address, phone number, and email address.
  • Order Information: billing address, shipping address, payment confirmation, email, and phone number.
  • Account Information: username, password, and security questions.
  • Shopping Information: items you view or add to your cart.
  • Customer Support Information: any details you provide when contacting us for support.

Information We Collect through Cookies:

We automatically collect certain information about your interaction with our Services (“Usage Data”) using cookies, pixels, and similar technologies. Usage Data may include your device details, browser information, IP address, network connection, and interactions with our Site.

Information We Obtain from Third Parties:

We may also receive information about you from third-party vendors and service providers, such as:

  • Shopify: supports our store and platform operations.
  • Payment processors: handle your payment details securely to fulfil orders.

Any information obtained from third parties is treated in accordance with this Privacy Policy. We are not responsible for the accuracy or privacy practices of third parties.

How We Use Your Personal Information:

We use your personal information for the following purposes:

  • Providing Products and Services: to process payments, fulfil orders, manage your account, arrange shipping, and facilitate returns or exchanges.
  • Marketing and Advertising: to send promotional messages, display advertisements, and inform you about new products or offers.
  • Security and Fraud Prevention: to detect, prevent, and investigate fraud or misuse of our Services.
  • User Support: to respond to your enquiries and offer assistance with our products or services.

Cookies:

We use cookies to operate our Site, improve your shopping experience, and analyse site traffic. These may include essential, analytics, and marketing cookies. For more details about Shopify’s use of cookies, visit https://www.shopify.com/legal/cookies. You can adjust your browser settings to block or delete cookies, but this may affect certain features of the Site.

How We Disclose Personal Information:

We may share your personal information in the following situations:

  • With vendors and third-party service providers: such as shipping, analytics, and payment partners. 
  • With business and marketing partners: including Shopify, for advertising and promotional purposes.
  • With affiliates or within our corporate group: for operational efficiency.
  • To comply with laws or protect our rights and users: as required by law.

We do not sell personal data. We may “share” limited data for marketing purposes as permitted by law.

User-Generated Content:

If you post product reviews, comments, or any other content publicly on our Site, please note that these are visible to others and may be collected or used by third parties. We are not responsible for how others may use, share, or store the information that you make public. Please avoid sharing any personal or sensitive details in public areas of the Site.

Third-Party Websites and Links:

Our Site may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the content, security, or privacy practices of those third-party websites. Before providing any personal information, we encourage you to review their privacy and security policies, as their practices may differ from ours. The inclusion of any third-party link does not imply our endorsement of their content or operators.

Children’s Data:

Our Services are not directed towards children, and we do not collect personal information from individuals under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the details below so we can delete that information.

Security and Retention of Your Information:

While we take reasonable measures to protect your data, no system is completely secure. We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

Your Rights and Choices:

Depending on your location, you may have the following rights:

  • Right to access or know: what personal data we hold.
  • Right to delete or correct: your information.
  • Right to restrict or withdraw consent: for data processing.
  • Right to opt out: of marketing communications (via the unsubscribe link in our emails).

You can exercise these rights by contacting us using the details below. We may need to verify your identity before fulfilling your request, as required by law. Please note that in some cases, your rights may be limited under applicable regulations.

Complaints:

If you have any complaints, please contact us. If you are not satisfied with our response, you have the right to appeal our decision by contacting us using the contact details below.

International Users:

Your information may be processed outside your country, including in the United States. Your information may be processed by our team, service providers, and partners in these countries. When we transfer data from Europe or the UK, we use recognised legal safeguards, such as the European Commission’s Standard Contractual Clauses or equivalent agreements, unless the destination country offers adequate data protection under applicable laws.

Contact Details:

If you have any questions or concerns, please contact us at: 

We are always happy to assist and ensure you have the best experience with Alvimma.